Get help fast in any emergency, 24-hours a day at the touch of a button.
Live independently, knowing help is there when it matters.
Personal Alarms from Age UK Trading include a free wellbeing call service that helps spot signs that something might not be right.
If Taking Care identify a potential concern, for example if the frequency, timing and nature of the alarm calls change, they will make a proactive wellbeing call to the alarm user's nominated contacts to check everything is OK. If Taking Care cannot speak with a contact, they will call the alarm user to check they are OK.
It’s a reassuring service included with the subscription at no extra cost. It helps family members and loved ones proactively manage health and independence by making them aware of the change so they can decide if further support is needed.
A personal alarm provides peace of mind for you and your loved ones. It helps you to remain safe and independent in the home you love.
Personal alarms from Age UK Trading are provided by Taking Care Personal Alarms Ltd. Taking Care aim to answer all alarm calls within 30 seconds, 24-hours a day, and quickly arrange the right help if it's needed.
Whether you're looking for reassurance at home or added confidence when you're out and about, you can compare our range to find the alarm that best suits your needs.
Compare alarms from Age UK Trading or call Taking Care on freephone 0800 085 8032. Lines open Monday - Friday, 9am - 6pm.
Comfortable and easy to use, you can choose how to wear your alarm pendant.
The Emergency Resolution team are available any time of the day or night at the touch of a button.
The Emergency Resolution team will respond quickly, 24-hours a day, and will arrange to send if help if needed.
Your personal alarm is there whenever you need it. Whether you've had a fall, feel unwell or need reassurance, help is available 24 hours a day at the press of a button. Here's what happens when you activate your alarm.
Our personal alarms are designed to help you stay independent with confidence, while giving your family and friends the reassurance that help is always within reach.
You may not have to pay VAT on your personal alarm if you're eligible. Many people with a long-term illness or disability qualify for VAT relief. Find out more.
Get help 24 hours a day, 7 days a week
Quick and easy to set up
No phone numbers to remember
Wellbeing check-in calls for peace of mind
Personal alarm warranty included
Digital Personal Alarm
Digital Fall Alarm
Taking Care GO
Personal Alarm Watch
A personal alarm gives you access to help 24-hours a day. Simply press the help button on your alarm and you'll be connected to Taking Care's UK-based Emergency Resolution Team. They will assess the situation and arrange the right support, whether that's contacting your nominated emergency contacts or the emergency services.
If you're unable to speak, the Emergency Resolution Team will still know who you are and where you are calling from. They will call your nominated emergency contacts, even if you can't respond.
If you have a personal alarm with fall detection, it can automatically connect you to the Emergency Resolution Team if a hard fall is detected, even if you're unable to press the button.
Many customers do not have family or friends who live nearby, and you can still use our service.
The Emergency Resolution Team can contact the emergency services if required and will use the emergency contact information you've provided to arrange the most appropriate support.
No. Our personal alarms connect using a built-in mobile SIM, so you don't need a telephone landline or Wi-Fi. Some products are designed for use at home, while others also provide protection when you're out and about.
Many customers find they can use our personal alarms even if their mobile phone signal is weak where they live. This is because the personal alarms have a built-in antenna and automatically connect to the strongest available network at the time.
If you have any concerns, Taking Care can advise on the signal. They are available on freephone 0800 085 8032. Lines are open Monday - Friday, 9am - 6pm.
Every personal alarm also includes a 30-day money back guarantee, so you can return the equipment for a full refund if it's not suitable.
The one-off setup cost covers setting up your account with Taking Care and registering you as a customer. You'll set up the equipment yourself using the simple instructions provided. The setup cost does not include in-person installation assistance.
If ordering online, you pay for the one-off setup cost by debit or credit card. There is also a subscription, which is paid separately by Direct Debit.
Yes. Your subscription covers 24-hour monitoring by Taking Care's UK-based Emergency Resolution Team, ongoing support and the mobile data usage. You can choose to pay monthly or annually by Direct Debit.
The Direct Debit form is shown once you have completed your order and a link to the form is also included in your order confirmation email. If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
Your personal alarm is designed to be quick and easy to set up and a user guide is provided. Follow the simple instructions provided and test your alarm to speak with the Emergency Resolution Team.
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the information needed to respond quickly in an emergency, including:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
Taking Care aim to dispatch orders as quickly as possible so you can start benefiting from your personal alarm without unnecessary delay.
Free next working day delivery available in England and Wales for orders received before 1pm, Monday – Friday. For other areas, 48-hour delivery available.
Most customers do not need to pay VAT on their orders. If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may be able to qualify for VAT exemption.
You can check the VAT exemption guide for advice.
Unlike personal alarms, key safes are not eligible for VAT exemption under the current UK government rules. If you order a key safe with your personal alarm, you will always pay VAT on this part of your order.
Don't worry – accidental button presses do happen. Simply let the Emergency Resolution Team know you're safe and they'll end the call. We'd always rather you press your alarm if you're unsure than not ask for help when you need it.
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK.
Age UK Trading offers products and services to meet the needs of older people and raise funds for the charity at the same time. In the last five years more than £14m has been donated to Age UK.
Find out more about the independent living solutions offered by Age UK Trading.
Age UK Trading offer a range of independent living solutions to help you make the most of later life.
We only work with carefully selected partners who share our commitment to customer service and value.
Age UK is the country’s leading charity dedicated to older people, and Age UK Trading's profits are given back to the charity. By buying a personal alarm from Age UK Trading, you are helping to fund the charitable work of Age UK.
Age UK campaigns for older people and provides a range of services across the country. These include an information and advice line, and a telephone friendship service that for lonely or vulnerable people can be a lifeline.
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits are donated to the charity - more than £14m in the last five years.
* Free next working day delivery available in England and Wales for orders received before 1pm, Monday – Friday. For other areas, 48-hour delivery available.
^ The wellbeing call service, also known as ActiveAlert, looks for alarm call patterns to trigger a wellbeing call. It is a free and supplementary addition for new personal alarm service customers after 1st August 2024, excluding Personal Alarm Watch. Taking Care do not guarantee that ActiveAlert will detect patterns accurately, or at all. It does not detect health conditions and is not a replacement for care or professional medical advice. Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by emailing activealertoptin@taking.care or calling 0800 085 8032 with their customer number. Taking Care reserve the right to change, amend or remove any part of this service at any time and without notice.
PA362R25OCT26
Service Rated Excellent
