If you want the reassurance of a personal alarm in a stylish everyday watch, the Personal Alarm Watch can help you feel more confident when you’re out and about. It includes built-in fall detection and lets you call for help if you need it.
The Personal Alarm Watch is ideal if you enjoy being active and want the reassurance of knowing you can call for help when you need it, while also supporting your everyday routine.
Taking Care aim to answer alarm calls within 30 seconds, so you can be confident of getting help quickly when you need it most.
Lines are open Monday – Friday, 9am – 6pm
The optional Friends and Family app helps you and the people you choose stay connected throughout the day. It adds useful everyday features to your Personal Alarm Watch, helping you stay active, organised and in touch.
You can choose whether or not to use the app, and only the family members or friends you invite will be able to connect with your watch.
Lines are open Monday – Friday, 9am – 6pm
A pre-fitted multi-network 4G SIM helps the watch connect to the strongest available compatible mobile network, so you can call for help at home or when you’re out and about.*
There are no additional SIM or data charges – everything is included in your subscription.
The watch is designed to detect hard falls and can automatically send an alert to Taking Care’s 24-hour Emergency Resolution Team, even if you are unable to call for help yourself.^
For automatic fall detection to work, the GPS pendant must be worn around your neck.
Press and hold the SOS button to raise an alarm and speak directly to Taking Care’s Emergency Resolution Team through the watch’s built-in speaker and microphone.
The SOS button is embossed with braille to make it easier to identify by touch.
There are no phone numbers to remember – simply press the button if you need help.
A pre-paired locator beacon is included with your watch to help improve location accuracy when you are at home.
Built-in GPS also helps Taking Care locate you when an alarm is raised away from home.
The free optional app helps family and friends stay connected with you. They can view your location, check your watch battery level, set reminders and keep in touch through calls, messages and voice notes.
Your watch arrives with its multi-network SIM already fitted and the home locator beacon pre-paired, so there is no complicated installation.
An easy-to-follow user guide is also included to help you get started.
The watch lasts 2 -3 days on a full charge with typical use and displays its battery level so you know when it needs charging.
The magnetic charger attaches to the back of the watch and can fully charge the battery in around 90 minutes.
The soft silicone strap is lightweight and comfortable for everyday use.
You can also upgrade to a black or white strap with an easy magnetic fastening that clicks securely into place, making the watch quicker and easier to put on and take off.
The watch is water-resistant and can cope with light rain and splashes, so you can keep wearing it throughout the day.
If you have any questions before you order, call Taking Care free on 0800 085 8032, Monday – Friday, 9am – 6pm.
You can order online or by phone, and all personal alarms come with a 30-day money back guarantee.
Join the ¼ million people and their families that Taking Care have supported with personal alarms.
Personal Alarms from Age UK Trading include a free wellbeing call service that helps spot signs that something might not be right.
If Taking Care identify a potential concern, for example if the frequency, timing and nature of the alarm calls change, they will make a proactive wellbeing call to the alarm user's nominated contacts to check everything is OK. If Taking Care cannot speak with a contact, they will call the alarm user to check they are OK.
It’s a reassuring service included with the subscription at no extra cost. It helps family members and loved ones proactively manage health and independence by making them aware of the change so they can decide if further support is needed.
When you order online, you’ll pay the one-off setup cost by debit or credit card. Your monthly or annual subscription is paid separately by Direct Debit.
Once you have placed your order online, you’ll be asked to complete a Direct Debit form. We’ll also include a link in your confirmation email in case you, or the person paying for the subscription, need to complete it later.
If you order by phone, a Taking Care adviser will help you set up your Direct Debit.
The setup cost includes the purchase of the watch, creating your Taking Care account and registering your alarm service. Instructions and a user guide are provided.
Your Personal Alarm Watch also comes with a 30-day money back guarantee. If you decide it isn’t right for you, Taking Care will arrange the return of the equipment free of charge and refund your order in full once it has been received.
The Personal Alarm Watch does not need a telephone landline. It connects using the mobile phone network instead.
This means it is unaffected by the UK’s Digital Switchover, which is replacing the traditional analogue telephone network with digital phone services. Some older personal alarms that rely on a landline may need to be upgraded or adapted as part of this change.
The Personal Alarm Watch has a pre-fitted multi-network SIM and automatically connects to the strongest available mobile network.
If you are concerned about the mobile signal where you live, please call Taking Care on freephone 0800 085 8032 for advice. Lines are open Monday – Friday, 9am – 6pm.
You can find out more about the digital switchover in Taking Care's Resources and Advice hub or on the Openreach website.
There are no additional phone or data charges – these are included in your subscription.
The manufacturer recommends that if you have a pacemaker, you should wear the Personal Alarm Watch on your right wrist and keep the watch at least 15cm (6 inches) away from your pacemaker at all times. You can find out more here.
If you have any questions or concerns about using the Personal Alarm Watch with a pacemaker, call Taking Care on freephone 0800 085 8032, Monday – Friday, 9am – 5pm.
The watch uses an algorithm to recognise the difference between hard falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as: falling into an object that breaks your fall or falling from an object that is not average standing height.
If further movements are detected after a fall, the Personal Alarm Watch will not trigger an alarm. If you fall and are able to do so, you should always press the SOS button on your watch to call for help.
Unlike some of the other personal alarms available from Age UK Trading, the Personal Alarm Watch is purchased outright rather than rented. The watch belongs to you once you have bought it.
Your subscription includes 24-hour monitoring from Taking Care’s Emergency Resolution Team and ongoing customer support.
The Personal Alarm Watch comes with a 12-month warranty. If your watch develops a fault during this period, Taking Care will fix the issue free of charge. Depending on the fault, they may send you a replacement watch or arrange for an adviser to visit your home to repair the watch or replace the battery.
If your watch develops a fault after the 12-month warranty has ended, you will need to purchase a replacement watch to continue using the monitored personal alarm service.
The watch has a battery life of 2 -3 days with typical use and should be charged regularly using the magnetic charging cable provided. The battery level is shown on the watch display so you can see when it needs charging.
The locator beacon should remain plugged in at home to help provide more accurate location information when you are there.
If you need help with your equipment or alarm service, Taking Care’s Customer Services team are available Monday – Friday, 9am – 5pm.
Lines are open Monday – Friday, 9am – 6pm
Yes. Unlike the rented Digital Personal Alarm, Digital Fall Alarm or Taking Care Anywhere packages, you are buying the Personal Alarm Watch outright. The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. If the Personal Alarm Watch develops a fault outside of the 12 month warranty, you would need to order a replacement to continue benefiting from the monitored alarm service.
Your order includes the Personal Alarm Watch, magnetic charging cable and plug and a locator beacon. Also included is an easy-to-follow user guide that shows you how to use the Personal Alarm Watch. Delivery is included free of charge. A 12-month warranty is also included.
The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. The subscription can be set up by monthly or annual Direct Debit.
The subscription is paid by Direct Debit and should be set up after you have placed your order online. The Direct Debit form is shown once you have completed your order. A link to the form is also included in your order confirmation email.
If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@taking.care.
The set-up cost includes setting up your account with Taking Care, registering you as a customer and purchase of the Personal Alarm Watch.
If ordering online, you pay for the one-off setup cost by debit or credit card. The subscription is paid separately by Direct Debit. The Direct Debit form is shown once you have completed your order and a link to the form is also included in your order confirmation email. If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
To call Taking Care’s Emergency Resolution team, press the SOS braille embossed button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.
The watch uses an algorithm to recognise the difference between hard falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as: falling into an object that breaks your fall or falling from an object that is not average standing height.
If further movements are detected after a fall, the Personal Alarm Watch will not trigger an alarm.
The Personal Alarm Watch has a built in 4G SIM card that automatically connects to the strongest available mobile network. As it requires a network signal to communicate, it can be affected by atmospheric conditions, buildings and other forms of interference that block the pendant's connection to GPS satellites.
The plug in device comes already paired with your watch and helps provide a more accurate location when you raise an alarm at home.
Yes, it is IP67 water-resistant. It is designed to handle light rain and splashes. However, the watch should not be exposed to salt water, chlorinated water, hot soapy water or hot steam. We do not recommend wearing it in the bath or shower. This may damage it and void the warranty.
Friends and family can view the GPS location using the app, if you choose to give them access. Taking Care's Emergency Resolution team can view the GPS location and use this information to direct the appropriate help to you quickly.
No, the Personal Alarm Watch can be used without the app. The optional app simply adds extra features, like sharing your daily activity and staying in touch with loved ones.
With the app, family members can:
The Personal Alarm Watch manufacturer recommends that if you have a pacemaker, you should wear the watch on your right wrist and maintain a minimum distance of 15cm (6 inches) between the watch and your pacemaker at all times. You can find out more here. If you have any concerns, we recommend consulting a healthcare professional.
Yes. Delivery is free of charge. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge, during the 12 month warranty period.
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
If you return your personal alarm within 30 days of ordering, Taking Care will refund the full cost of your order, including both the set-up cost and subscription.
To make the process easy for you, Taking Care will arrange for the equipment to be returned via an Evri ParcelShop or a courier collection. Once Taking Care have received the returned personal alarm equipment, they will process your refund using your original payment method. There are no fees for the return or refund.
You can cancel your personal alarm subscription by calling Taking Care Customer Services on 0800 023 4301 or cancel online by clicking here. Lines are open Monday – Friday 9am – 5pm.
In the event of a fault, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement Personal Alarm Watch or one of their advisors will visit your home to repair the device or replace the battery.
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits are donated to the charity - more than £14m in the last five years.
Fall alarms provide extra reassurance by combining a personal alarm with automatic fall detection. Compare options for use at home, in the garden and when you’re out and about.
^ The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.
* The Personal Alarm Watch will work from any location in the UK where there is a 4G mobile network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the watch's connection to GPS satellites. A GPS satellite network must be available for the watch to determine its location.
** Heart rate monitor is not medically certified and for guidance only.
PA462R13OCT26
Service Rated Excellent
