Yes. Unlike the rented Digital Personal Alarm, Digital Fall Alarm or Taking Care Anywhere packages, you are buying the Personal Alarm Watch outright. The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. If the Personal Alarm Watch develops a fault outside of the 12 month warranty, you would need to order a replacement to continue benefiting from the monitored alarm service.
Your order includes the Personal Alarm Watch, magnetic charging cable and plug and a locator beacon. Also included is an easy-to-follow user guide that shows you how to use the Personal Alarm Watch. Delivery is included free of charge. A 12-month warranty is also included.
The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. The subscription can be set up by monthly or annual Direct Debit.
The subscription is paid by Direct Debit and should be set up after you have placed your order online. The Direct Debit form is shown once you have completed your order. A link to the form is also included in your order confirmation email.
If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@taking.care.
The set-up cost includes setting up your account with Taking Care, registering you as a customer and purchase of the Personal Alarm Watch.
If ordering online, you pay for the one-off setup cost by debit or credit card. The subscription is paid separately by Direct Debit. The Direct Debit form is shown once you have completed your order and a link to the form is also included in your order confirmation email. If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
To call Taking Care’s Emergency Resolution team, press the SOS braille embossed button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.
The watch uses an algorithm to recognise the difference between hard falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as: falling into an object that breaks your fall or falling from an object that is not average standing height.
If further movements are detected after a fall, the Personal Alarm Watch will not trigger an alarm.
The Personal Alarm Watch has a built in 4G SIM card that automatically connects to the strongest available mobile network. As it requires a network signal to communicate, it can be affected by atmospheric conditions, buildings and other forms of interference that block the pendant's connection to GPS satellites.
The plug in device comes already paired with your watch and helps provide a more accurate location when you raise an alarm at home.
Yes, it is IP67 water-resistant. It is designed to handle light rain and splashes. However, the watch should not be exposed to salt water, chlorinated water, hot soapy water or hot steam. We do not recommend wearing it in the bath or shower. This may damage it and void the warranty.
Friends and family can view the GPS location using the app, if you choose to give them access. Taking Care's Emergency Resolution team can view the GPS location and use this information to direct the appropriate help to you quickly.
No, the Personal Alarm Watch can be used without the app. The optional app simply adds extra features, like sharing your daily activity and staying in touch with loved ones.
With the app, family members can:
The Personal Alarm Watch manufacturer recommends that if you have a pacemaker, you should wear the watch on your right wrist and maintain a minimum distance of 15cm (6 inches) between the watch and your pacemaker at all times. You can find out more here. If you have any concerns, we recommend consulting a healthcare professional.
Yes. Delivery is free of charge. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge, during the 12 month warranty period.
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
If you return your personal alarm within 30 days of ordering, Taking Care will refund the full cost of your order, including both the set-up cost and subscription.
To make the process easy for you, Taking Care will arrange for the equipment to be returned via an Evri ParcelShop or a courier collection. Once Taking Care have received the returned personal alarm equipment, they will process your refund using your original payment method. There are no fees for the return or refund.
You can cancel your personal alarm subscription by calling Taking Care Customer Services on 0800 023 4301 or cancel online by clicking here. Lines are open Monday – Friday 9am – 5pm.
In the event of a fault, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement Personal Alarm Watch or one of their advisors will visit your home to repair the device or replace the battery.
Service Rated Excellent
