If you're worried about falling at home or in the garden, the Digital Fall Alarm can give you extra reassurance. The pendant has a built-in fall sensor and can be worn around your neck or on your wrist, helping you get support if you need it.
If you fall or need help at home or in the garden, your Digital Fall Alarm gives you two ways to call for support.
Taking Care aim to answer alarm calls within 30 seconds, so you can be confident of getting help quickly when you need it most.
Lines are open Monday – Friday, 9am – 6pm
The pendant works up to 300 metres (948 ft) from the alarm base unit, giving you freedom to move around your home and garden.**
It is also waterproof to IP67 standard, so you can wear it in the bath or shower, where slips and falls can happen.
Two pre-fitted multi-network SIMs help provide reliable coverage. The alarm base unit automatically connects to the strongest available mobile network, so no telephone landline is required.
There are no phone bills or additional data charges – everything is included in your subscription.
The pendant uses intelligent fall detection technology to identify hard falls. If a fall is detected, it automatically sends an alert to Taking Care’s 24-hour Emergency Resolution Team.^
When you raise an alarm, you can speak to Taking Care’s Emergency Resolution Team through the speaker and microphone in the alarm base unit.
They will know who you are and where you live and can arrange the right help for you.
There are no phone numbers to remember. If you need help, simply press the button on your pendant to contact the Emergency Resolution Team.
The pendant has a battery life of around two years, so there is no regular charging to remember.
When the battery needs replacing, Taking Care will arrange this for you free of charge.
The alarm base unit has a backup battery that lasts for approximately 40 hours, so you can continue to make alarm calls if there is a power cut.
Choose a neck or wrist strap when you order, so you can wear your pendant in the way that feels most comfortable for you.
If you have any questions before you order, call Taking Care free on 0800 023 4327, Monday – Friday, 9am – 6pm.
You can order online or by phone, and all personal alarms come with a 30-day money back guarantee.
Personal Alarms from Age UK Trading include a free wellbeing call service that helps spot signs that something might not be right.
If Taking Care identify a potential concern, for example if the frequency, timing and nature of the alarm calls change, they will make a proactive wellbeing call to the alarm user's nominated contacts to check everything is OK. If Taking Care cannot speak with a contact, they will call the alarm user to check they are OK.
It’s a reassuring service included with the subscription at no extra cost. It helps family members and loved ones proactively manage health and independence by making them aware of the change so they can decide if further support is needed.
Join the ¼ million people and their families that Taking Care have supported with personal alarms.
Personal Alarms from Age UK Trading include a free wellbeing call service that helps spot signs that something might not be right.
If Taking Care identify a potential concern, for example if the frequency, timing and nature of the alarm calls change, they will make a proactive wellbeing call to the alarm user's nominated contacts to check everything is OK. If Taking Care cannot speak with a contact, they will call the alarm user to check they are OK.
It’s a reassuring service included with the subscription at no extra cost. It helps family members and loved ones proactively manage health and independence by making them aware of the change so they can decide if further support is needed.
When you order online, you’ll pay the one-off setup cost by debit or credit card. Your monthly or annual subscription is paid separately by Direct Debit.
Once you have placed your order online, you’ll be asked to complete a Direct Debit form. We’ll also include a link in your confirmation email in case you, or the person paying for the subscription, need to complete it later.
If you order by phone, a Taking Care adviser will help you set up your Direct Debit.
The setup cost includes creating your Taking Care account and registering your alarm service. Instructions will be provided for easy in-home set up. Please note that someone may need to bend down in order to plug in the alarm base unit.
Your Digital Fall Alarm also comes with a 30-day money back guarantee. If you decide it isn’t right for you, Taking Care will arrange the return of the equipment free of charge and refund your order in full once it has been received.
The Digital Fall Alarm does not need a telephone landline. It connects using the mobile phone network instead.
This means it is unaffected by the UK’s Digital Switchover, which is replacing the traditional analogue telephone network with digital phone services. Some older personal alarms that rely on a landline may need to be upgraded or adapted as part of this change.
The Digital Fall Alarm has two pre-fitted multi-network SIMs and automatically connects to the strongest available mobile network.
Many customers who have a weak mobile signal at home can still use the alarm, as the multi-network SIMs automatically connect to the strongest available network, supported by a large internal antenna in the base unit.
If you are concerned about the mobile signal where you live, please call Taking Care on freephone 0800 023 4327 for advice. Lines are open Monday – Friday, 9am – 6pm.
You can find out more about the digital switchover in Taking Care's Resources and Advice hub or on the Openreach website.
There are no additional phone or data charges – these are included in your subscription.
The pendant is designed to detect hard, unobstructed falls automatically, but no fall detector can detect every fall.
Fall detection depends on factors such as how the pendant is worn and the impact of the fall. If you fall and are able to do so, you should always press the button on your pendant to call for help.
The Digital Fall Alarm equipment is provided on a rental basis as part of your subscription.
Your subscription includes 24-hour monitoring from Taking Care’s Emergency Resolution Team, ongoing customer support, and maintenance and repairs if your equipment develops a fault.
The pendant battery lasts for around two years and does not need regular charging. When the battery needs replacing, Taking Care will automatically be alerted and arrange this free of charge.
When you first set up your alarm, you’ll be asked to test the pendant around your home and garden so you know where it works within range of the base unit. Taking Care recommend testing your fall alarm every three months.
Lines are open Monday – Friday, 9am – 6pm
BT has announced that by 2027 all analogue phone lines will be replaced with digital ones and many households have already been upgraded. BT is calling its new digital service "Digital Voice".
After you have been upgraded, you can still have a landline telephone, however, the phone will connect to a new digital network instead of the analogue network.
Your telephone provider will send you a digital hub that you will need to connect your phone to, and any other equipment that connects to the phone line will also need to be connected to the digital hub.
Many personal alarms have traditionally relied on analogue telephone landlines and may need an adapter to be connected to the new digital hub. Newer devices including the Digital Personal Alarm, Digital Fall Alarm and Taking Care Anywhere are unaffected because they do not use a telephone landline.
You can find out more about the Digital Switchover here and on the Ofcom website.
No. The Digital Fall Alarm uses two multi-network SIM cards instead of a telephone landline. It works at home and in the garden. **
The Digital Fall Alarm uses two multi-network SIM cards and will connect to the strongest mobile network available. The Digital Fall Alarm is not limited to mobile coverage from a single mobile network.
The alarm base unit also has a large internal antennae to improve reception. If you are concerned about the mobile signal where you live, please call Taking Care on freephone 0800 023 4327 for advice. Lines are open Monday – Friday, 9am – 6pm.
Yes, although some customers may want to request the "Shake to Cancel" feature is disabled.
The Digital Fall Alarm will automatically call the Emergency Resolution team when it detects a fall. If support isn't required, the call can be cancelled by shaking the pendant.
To avoid potential issues for the person who will be wearing the pendant if they have epilepsy, Parkinson's or tremors, the Digital Fall Alarm can be set-up without this standard feature.
Please call Taking Care on 0800 023 4327 if you would like to order the Digital Fall Alarm without this feature enabled. Lines are open Monday - Friday, 9am - 6pm.
You can cancel any false alerts by shaking the fall alarm pendant. The Emergency Resolution team will always contact you to make sure you are OK if they receive an alert.
Your order includes the Digital Fall Alarm pendant with your choice of neck or wrist strap, the alarm base unit and a power adapter. Also, included is an easy-to-follow user guide that shows you how to set up and test the personal alarm service.
No, you do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service, Taking Carewill arrange for the equipment to be returned via an Evri ParcelShop or a courier collection service.
Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £5 per month (£6 including VAT) when you place your order. If ordering online, you can select this option when you choose your subscription plan and package options.
Yes, the Digital Fall Alarm pendant is waterproof up to 1 metre / 3.3ft for 30 minutes (IP67 standard). You can wear the pendant in the bathroom and shower, where slips are common.
Yes, the Digital Fall Alarm pendant will work up to 300 metres / 948 ft from the alarm base unit. As part of the voice-guided set up, you will be asked to test the range from different locations so you are confident of getting help around the home and garden.**
The Digital Fall Alarm pendant has a two-year battery life, depending on use. It performs a daily self-test and has a low battery reporting function, so Taking Care will know if the battery needs replacing. Taking Care will replace the battery free of charge.
Yes, the battery backup in your Digital Fall Alarm base unit will work for approximately 40 hours. This means that during a power cut, you will still be able to make an alarm call and speak with Taking Care's Emergency Resolution team.
No, your Digital Fall Alarm cannot be triggered by another alarm pendant from a different system.
The setup cost includes setting up your account with Taking Care and registering you as a customer. You will need to set up the personal alarm yourself. The setup cost does not include any in-person installation assistance.
If ordering online, you pay for the one-off setup cost by debit or credit card. The subscription is paid separately by Direct Debit. The Direct Debit form is shown once you have completed your order and a link to the form is also included in your order confirmation email. If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
The subscription is paid by Direct Debit and should be set up after you have placed your order online. The Direct Debit form is shown once you have completed your order. A link to the form is also included in your order confirmation email.
If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 023 4327, 9am – 5pm Monday to Friday or email enquiries@taking.care.
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution team, unlimited alarm calls and a free lifetime warranty. All data charges are included in the subscription.
The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then they will change that for you too - at no extra charge.
If you return your personal alarm within 30 days of ordering, Taking Care will refund the full cost of your order, including both the set-up cost and subscription.
To make the process easy for you, Taking Care will arrange for the equipment to be returned via an Evri ParcelShop or a courier collection. Once Taking Care have received the returned personal alarm equipment, they will process your refund using your original payment method. There are no fees for the return or refund.
You can cancel your personal alarm subscription by calling Taking Care Customer Services on 0800 023 4301 or cancel online by clicking here. Lines are open Monday – Friday 9am – 5pm.
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits are donated to the charity - more than £14m in the last five years.
In-home personal alarms provide reassurance for people who spend most of their time at home.
* Free next working day delivery available in England and Wales for orders received before 1pm, Monday – Friday. For other areas, 48-hour delivery available.
^ The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.
^^ The wellbeing call service, also known as ActiveAlert, looks for alarm call patterns to trigger a wellbeing call. It is a free and supplementary addition for new personal alarm service customers after 1st August 2024, excluding Personal Alarm Watch. Taking Care do not guarantee that ActiveAlert will detect patterns accurately, or at all. It does not detect health conditions and is not a replacement for care or professional medical advice. Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by emailing activealertoptin@taking.care or calling 0800 085 8032 with their customer number. Taking Care reserve the right to change, amend or remove any part of this service at any time and without notice.
** Alarm range will vary according to environment. The figures quoted are from original equipment manufacturer's specification.
PA740R8SEP26
Service Rated Excellent
