The Personal Alarm Watch includes a built-in SIM card that automatically connects to the strongest available mobile network.
As it requires a network signal to communicate, it can be affected by atmospheric conditions, buildings and other forms of interference that block the pendant's connection to GPS satellites.
The network reception is shown on the top left-hand corner of the watch. If the X symbol is displayed, there is no reception and an emergency call cannot be made.
Yes, it is IP67 water-resistant. However, the watch should not be exposed to salt water, chlorinated water, hot soapy water or hot steam. We do not recommend wearing it in the bath or shower. This may damage it and void the warranty.
The battery will last approximately 3 days with typical use. The display notifies you of a low battery and the watch charges in 90 minutes from flat. A magnetic charger is included that locks against the back of the watch so it is easy to charge.
Friends and family can view the GPS device location using the free Friends and Family app.
The app can be downloaded from the Android and Apple app stores.
With the app, family members can:
Everything you need is provided with your order and it is ready to use out of the box without any installation. Full instructions are provided with the user guide.
The watch will need to be fully charged before the first use.
Yes. Unlike the Digital Personal Alarm, Digital Fall Alarm or Taking Care Anywhere packages, you buy the Personal Alarm Watch. The subscription you pay is for the 24-hour monitoring. If the Personal Alarm Watch develops a fault outside of the 12 month warranty, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.
Yes. Press the button on the front of the watch within the first few seconds to cancel an alarm.
The watch uses an algorithm to recognise the difference between ‘hard’ falls and other movements.
Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as: falling into an object that breaks your fall or falling from an object that is not average standing height.
If further movements are detected after a fall, the Personal Alarm Watch will not trigger an alarm.
The locator beacon helps Taking Care pinpoint your location when an alarm call is made at home. It plugs into a power socket and should be left plugged in.
No. The watch can only be used to contact Taking Care's Emergency Resolution Team by pressing the SOS button.
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