Get help from anywhere in the UK
Get help wherever there is a mobile network. A pre-fitted multi-network SIM is included in the watch that switches between 4G networks to find the strongest signal.
Call Taking Care on
0800 023 4327
Lines open Monday - Friday, 9am - 6pm
Personal Alarm Watch with Fall Detection
Stylish personal alarm watch with built-in fall detector to keep you safe on the go
1 month free every year when you pay annually by Direct Debit^
Peace of mind for £24.49 per month (£29.39 including VAT)
The Personal Alarm Watch is ideal if you enjoy being active and want reassurance that help is always within reach. It can detect falls and automatically call for help if needed.^^
- Stay safe wherever you are: press the emergency button to speak to Taking Care’s 24-hour Emergency Resolution team. If further help is needed, they will contact your friends, family or the emergency services.
- Get help at home and on the go: built-in GPS helps the Emergency Resolution Team locate you quickly in an emergency, whether you’re at home or out and about.**
- Stay connected with the free app: friends and family can view your location, check in on your day, and stay in touch through calls, messages and voice notes.
- Support your daily routine: track your steps and receive appointment reminders on your watch to help you stay active and independent.
- Ready to use straight away: includes a pre-paired locator beacon for improved accuracy at home, and a pre-fitted SIM so it’s ready to use out of the box.
- The watch is water-resistant and can handle light rain and splashes, so you can wear it throughout the day.
The life-saving alarm service is provided by Taking Care, a member of the Telecare Services Association (TSA), the industry’s professional body.
Try it yourself with a 30-day money back guarantee
Stay connected with the free Friends and Family app
If you choose to use it, the app helps you and your loved ones stay informed and connected throughout the day:
- View daily activity: Your step count is shown on the watch and in the app, with a notification sent when you take your first steps of the day, letting loved ones know you’re up and about.
- Stay in touch easily: Receive messages and calls on your watch from loved ones using the app. Send voice notes directly from the watch to the app.
- Set helpful reminders: Appointments and reminders set in the app appear on your watch, helping you stay on track.
- Check wellbeing at a glance: A guide to heart rate is shown in the app, along with watch's battery level and GPS location.***
Please note: The Personal Alarm Watch manufacturer recommends that if you have a pacemaker, you should wear the watch on your right wrist and maintain a minimum distance of 15cm (6 inches) between the watch and your pacemaker at all times. You can find out more here.
Personal Alarm Watch features and benefits
Automatic fall detection
The watch can detect serious falls with a hard impact and automatically alert Taking Care’s 24-hour Emergency Resolution Team, even if you’re unable to call for help yourself.^^
SOS emergency button
The watch has a clear, easy to read display and includes a braille embossed SOS button. Simply press and hold the button to raise an alarm call to Taking Care's 24-hour Emergency Resolution team through the microphone and built in speaker.
Stay connected with loved ones
With the free optional app, friends and family can check your GPS location and watch battery status, set appointment reminders, and stay in touch with messages and calls.
Ready to use straight away
A multi-network 4G SIM is pre-fitted so the watch is ready to use out of the box. An easy-to-follow user guide is provided with the watch, along with a soft silicone strap.
Charges in 90 minutes
The battery fully charges in 90 minutes and lasts up to three days. The display status shows the battery level, and a magnetic charger is included that locks against the back of the watch, making it easy to charge.
Daily health tracking
The watch tracks your steps and notifies the app when you’ve taken your first steps of the day, offering reassurance you’re up and about to help you and your loved ones stay informed of your wellbeing. A guide to heart rate is also shown.***
Customise your watch strap
The silicone strap is lightweight and comfortable for everyday wear. You can upgrade to a black or white strap with an easy magentic fastening that clicks into place, so it's quick to put on and remove.
If you have a question, we're happy to help. Call Taking Care on 0800 023 4327, Monday – Friday, 9am – 6pm.
Order online or by phone. All personal alarms have a 30-day money back guarantee.
1 month free every year when you pay annually by Direct Debit^
Choose the monthly or annual subscription with confidence you can return the Personal Alarm Watch within 30 days and Taking Care will refund the full cost of your order. Subscription includes rental of the personal alarm equipment.
Monthly subscription
| Purchase and setup cost | £99.99 (£119.99 including VAT) |
| Monthly subscription |
£24.49 per month (£29.39 including VAT) |
| Next working day delivery^^^ | Free |
| 12 month warranty and repair | Free |
Annual subscription
Get 1 month free every year when you pay annually by Direct Debit and save £29.39 including VAT.^
| Purchase and setup cost | £99.99 (£119.99 including VAT) |
| Annual subscription | £269.39
(£323.27 including VAT) Includes 1 month free^ |
| Next working day delivery^^^ | Free |
| 12 month warranty and repair | Free |
You may not need to pay VAT on your order
Most customers do not pay VAT on their orders. If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. You can check if you are VAT exempt and if so, you'll be asked to provide some details when you purchase.
How to pay your subscription
The subscription for the monitoring service is paid by Direct Debit.
1. Click Buy Now to choose the monthly or annual subscription.
2. Pay the one-off setup cost, which includes purchasing the watch, setting up your account and registering you as a customer, by debit or credit card. The subscription is paid separately by Direct Debit.
3. Please complete the Direct Debit form shown once you have completed your order.
4. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.
5. Taking Care recommend setting up the Direct Debit as soon as possible to avoid disruption to your personal alarm service.
Network coverage
- The watch has a built in 4G SIM card and automatically connects to the strongest mobile network.
Frequently Asked Questions
Do I own the Personal Alarm Watch?
Yes. Unlike the rented Digital Personal Alarm, Digital Fall Alarm or Taking Care Anywhere packages, you are buying the Personal Alarm Watch outright. The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. If the Personal Alarm Watch develops a fault outside of the 12 month warranty, you would need to order a replacement to continue benefiting from the monitored alarm service.
What is included with my order?
Your order includes the Personal Alarm Watch, magnetic charging cable and plug and a locator beacon. Also included is an easy-to-follow user guide that shows you how to use the Personal Alarm Watch. Delivery is included free of charge. A 12-month warranty is also included.
What is included with the subscription?
The subscription includes our 24-hour personal alarm service, monitored by Taking Care's Emergency Resolution team. The subscription can be set up by monthly or annual Direct Debit.
How do I set up the Direct Debit subscription?
The subscription is paid by Direct Debit and should be set up after you have placed your order online. The Direct Debit form is shown once you have completed your order. A link to the form is also included in your order confirmation email.
If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@taking.care.
What does the set-up cost include?
The set-up cost includes setting up your account with Taking Care, registering you as a customer and purchase of the Personal Alarm Watch.
If ordering online, you pay for the one-off setup cost by debit or credit card. The subscription is paid separately by Direct Debit. The Direct Debit form is shown once you have completed your order and a link to the form is also included in your order confirmation email. If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
How do I make an emergency alarm call?
To call Taking Care’s Emergency Resolution team, press the SOS braille embossed button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.
Does the Personal Alarm Watch detect all falls?
The watch uses an algorithm to recognise the difference between hard falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as: falling into an object that breaks your fall or falling from an object that is not average standing height.
If further movements are detected after a fall, the Personal Alarm Watch will not trigger an alarm.
Does the Personal Alarm Watch work anywhere?
The Personal Alarm Watch has a built in 4G SIM card that automatically connects to the strongest available mobile network. As it requires a network signal to communicate, it can be affected by atmospheric conditions, buildings and other forms of interference that block the pendant's connection to GPS satellites.
How does the locator beacon work?
The plug in device comes already paired with your watch and helps provide a more accurate location when you raise an alarm at home.
Is the Personal Alarm Watch water-resistant?
Yes, it is IP67 water-resistant. It is designed to handle light rain and splashes. However, the watch should not be exposed to salt water, chlorinated water, hot soapy water or hot steam. We do not recommend wearing it in the bath or shower. This may damage it and void the warranty.
Who can view the GPS location of the Personal Alarm Watch?
Friends and family can view the GPS location using the app, if you choose to give them access. Taking Care's Emergency Resolution team can view the GPS location and use this information to direct the appropriate help to you quickly.
Is the app required to use the Personal Alarm Watch?
No, the Personal Alarm Watch can be used without the app. The optional app simply adds extra features, like sharing your daily activity and staying in touch with loved ones.
What does the Friends and Family app do?
With the app, family members can:
- Send text messages or call the watch from the app (calls charged at your network rate for an international call via your phone bill). You can reply from the watch with a voice message.
- View the watch’s location
- Set reminders and appointments that are shown on the watch
- See the daily step count and receive notifications of the first steps of the day
- View a guide to heart rate
- Check the watch's battery level
I have a pacemaker. Can I still use the Personal Alarm Watch?
The Personal Alarm Watch manufacturer recommends that if you have a pacemaker, you should wear the watch on your right wrist and maintain a minimum distance of 15cm (6 inches) between the watch and your pacemaker at all times. You can find out more here. If you have any concerns, we recommend consulting a healthcare professional.
Is the delivery, warranty and repair service free of charge?
Yes. Delivery is free of charge. In the event of an alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge, during the 12 month warranty period.
How do I provide you with the details of my emergency contacts?
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
What is included in the 30 day money back guarantee?
If you return your personal alarm within 30 days of ordering, Taking Care will refund the full cost of your order, including both the set-up cost and subscription.
To make the process easy for you, Taking Care will arrange for the equipment to be returned via an Evri ParcelShop or a courier collection. Once Taking Care have received the returned personal alarm equipment, they will process your refund using your original payment method. There are no fees for the return or refund.
You can cancel your personal alarm subscription by calling Taking Care Customer Services on 0800 023 4301 or cancel online by clicking here. Lines are open Monday – Friday 9am – 5pm.
What is covered by the 12 month warranty?
In the event of a fault, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement Personal Alarm Watch or one of their advisors will visit your home to repair the device or replace the battery.
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Supporting Age UK with Personal Alarms
Age UK Trading offer a range of independent living solutions to help you make the most of later life.
We only work with carefully selected partners who share our commitment to customer service and value.
Age UK is the country’s leading charity dedicated to older people, and Age UK Trading's profits are given back to the charity. By buying a personal alarm from Age UK Trading, you are helping to fund the charitable work of Age UK.
Age UK campaigns for older people and provides a range of services across the country. These include an information and advice line, and a telephone friendship service that for lonely or vulnerable people can be a lifeline.
