If you want the reassurance of a personal alarm at home and when you’re out and about, Taking Care Anywhere can help you feel more confident wherever you go. The lightweight alarm includes GPS location tracking and automatic fall detection, so you can call for help if you need it.
Taking Care Anywhere is designed to help you stay active and independent, with a simple way to call for support whether you are at home, in the garden or out and about.
Taking Care aim to answer alarm calls within 30 seconds, so you can be confident of getting help quickly when you need it most.
Lines are open Monday – Friday, 9am – 6pm
Taking Care Anywhere gives you the reassurance of a personal alarm at home, in the garden and when you’re out and about.
Take the lightweight GPS pendant with you when you go out, so you have a simple way to call for help wherever you are in the UK.^
The GPS pendant uses fall detection technology to identify hard falls. If a fall is detected, it can automatically send an alert to Taking Care’s 24-hour Emergency Resolution Team.
For automatic fall detection to work, the GPS pendant must be worn around your neck.**
The GPS pendant can send your location to Taking Care when an alarm is raised.
This helps the Emergency Resolution Team find you if you are unable to explain where you are or cannot speak, so they can arrange the right help for you.
A speaker and microphone are built into the GPS pendant, so you can speak directly to Taking Care’s Emergency Resolution Team when you’re away from home.
There are no phone numbers to remember – simply press the button if you need help.
A pre-fitted multi-network SIM is included in the GPS pendant and alarm base unit. The GPS pendant connects using the strongest available 3G or 4G mobile network, so no telephone landline is required.
There are no phone bills or additional data charges – everything is included in your subscription.
The GPS pendant is lightweight and water-resistant, so you can keep it with you throughout the day, including in the bath or shower and when you’re out in the rain.
It comes with a hypoallergenic chain for wearing around your neck and a split ring so it can also be attached to a belt or keyring. Remember that automatic fall detection only works when the pendant is worn around your neck.
The GPS pendant has a battery life of around one to two months with standard use and provides low-battery notifications when it needs charging.
An easy-to-use charging cradle is included, so you can simply place the pendant in the charger when required.
You’ll also receive a backup personal alarm pendant for use around your home and garden, including while your GPS pendant is charging.
Pressing the backup pendant sends an alarm through the digital alarm base unit to Taking Care’s Emergency Resolution Team. The backup pendant has a battery life of around five years, so there is no regular charging to remember.
If you have any questions before you order, call Taking Care free on 0800 085 8032, Monday – Friday, 9am – 6pm.
You can order online or by phone, and all personal alarms come with a 30-day money back guarantee.
Personal Alarms from Age UK Trading include a free wellbeing call service that helps spot signs that something might not be right.
If Taking Care identify a potential concern, for example if the frequency, timing and nature of the alarm calls change, they will make a proactive wellbeing call to the alarm user's nominated contacts to check everything is OK. If Taking Care cannot speak with a contact, they will call the alarm user to check they are OK.
It’s a reassuring service included with the subscription at no extra cost. It helps family members and loved ones proactively manage health and independence by making them aware of the change so they can decide if further support is needed.
Join the ¼ million people and their families that Taking Care have supported with personal alarms.
Personal Alarms from Age UK Trading include a free wellbeing call service that helps spot signs that something might not be right.
If Taking Care identify a potential concern, for example if the frequency, timing and nature of the alarm calls change, they will make a proactive wellbeing call to the alarm user's nominated contacts to check everything is OK. If Taking Care cannot speak with a contact, they will call the alarm user to check they are OK.
It’s a reassuring service included with the subscription at no extra cost. It helps family members and loved ones proactively manage health and independence by making them aware of the change so they can decide if further support is needed.
When you order online, you’ll pay the one-off setup cost by debit or credit card. Your monthly or annual subscription is paid separately by Direct Debit.
Once you have placed your order online, you’ll be asked to complete a Direct Debit form. We’ll also include a link in your confirmation email in case you, or the person paying for the subscription, need to complete it later.
If you order by phone, a Taking Care adviser will help you set up your Direct Debit.
The setup cost includes creating your Taking Care account and registering your alarm service. Instructions will be provided for easy in-home set up. Please note that someone may need to bend down in order to plug in the alarm base unit.
Your Taking Care Anywhere also comes with a 30-day money back guarantee. If you decide it isn’t right for you, Taking Care will arrange the return of the equipment free of charge and refund your order in full once it has been received.
Taking Care Anywhere does not need a telephone landline. It connects using the mobile phone network instead.
This means it is unaffected by the UK’s Digital Switchover, which is replacing the traditional analogue telephone network with digital phone services. Some older personal alarms that rely on a landline may need to be upgraded or adapted as part of this change.
Taking Care Anywhere has a pre-fitted multi-network SIM and automatically connects to the strongest available mobile network.
Many customers who have a weak mobile signal at home can still use the alarm, as the multi-network SIM automatically connects to the strongest available network, supported by a large internal antenna in the base unit.
If you are concerned about the mobile signal where you live, please call Taking Care on freephone 0800 085 8032 for advice. Lines are open Monday – Friday, 9am – 6pm.
You can find out more about the digital switchover in Taking Care's Resources and Advice hub or on the Openreach website.
There are no additional phone or data charges – these are included in your subscription.
If you have a pacemaker then you should not wear the GPS pendant around your neck and fall detection will need to be turned off. This is because a mobile device should not be placed near a pacemaker.
If you have a pacemaker, tell Taking Care when you place your order by telephone or select the pacemaker option when ordering online. Taking Care will turn off the fall detection feature. You should attach the GPS pendant to the supplied split ring, which can be attached to a belt clip or keys, so it is not worn around the neck. The GPS pendant must be kept at a minimum distance of 15cm from your pacemaker at all times. If you have any questions or concerns, Taking Care is happy to help. Call 0800 085 8032, Monday to Friday 9am - 6pm, to speak to a Taking Care advisor.
The GPS pendant is designed to detect hard, unobstructed falls automatically, but no fall detector can detect every fall.
Fall detection depends on factors such as how the pendant is worn and the impact of the fall. If you fall and are able to do so, you should always press the button on your pendant to call for help.
Taking Care Anywhere is provided on a rental basis as part of your subscription.
Your subscription includes 24-hour monitoring from Taking Care’s Emergency Resolution Team, ongoing customer support, and maintenance and repairs if your equipment develops a fault.
The backup pendant battery lasts for around five years and does not need regular charging. When the battery needs replacing, Taking Care will automatically be alerted and arrange this free of charge.
When you first set up your alarm, you’ll be asked to test the pendant around your home and garden so you know where it works within range of the base unit. Taking Care recommend testing your alarm every three months.
Lines are open Monday – Friday, 9am – 6pm
BT has announced that by 2027 all analogue phone lines will be replaced with digital ones and many households have already been upgraded. BT is calling its new digital service "Digital Voice".
After you have been upgraded, you can still have a landline telephone, however, the phone will connect to a new digital network instead of the analogue network.
Your telephone provider will send you a digital hub that you will need to connect your phone to, and any other equipment that connects to the phone line will also need to be connected to the digital hub.
Many personal alarms have traditionally relied on analogue telephone landlines and may need an adapter to be connected to the new digital hub. Newer devices including the Digital Personal Alarm, Digital Fall Alarm and Taking Care Anywhere are unaffected because they do not use a telephone landline.
You can find out more about the Digital Switchover here and on the Ofcom website.
No. Taking Care Anywhere uses a multi-network SIM card instead of a telephone landline.
Taking Care Anywhere uses a multi-network SIM card and will connect to the strongest mobile network available. Taking Care Anywhere is not limited to mobile coverage from a single mobile network.
The alarm base unit also has a large internal antennae to improve reception. If you are concerned about the mobile signal where you live, please call Taking Care on freephone 0800 085 8032 for advice. Lines are open Monday – Friday, 9am – 6pm.
Your order includes the GPS pendant with wireless charger, cable and plug.
The GPS pendant comes with a hypo-allergenic stainless steel chain and a split ring, so you can choose to wear it around your neck or on a key ring or belt.
You will also receive a backup pendant and an alarm base unit. An easy-to-follow user guide is included that shows you how to set up and test the personal alarm service.
The subscription includes 24-hour monitoring by the Emergency Resolution Centre and a free lifetime warranty and repair service.
The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then they will change that for you too - at no extra cost!
The subscription can be set up by monthly or annual Direct Debit.
If you have a pacemaker then you should not wear the pendant around your neck and fall detection will need to be turned off. This is because a mobile device should not be placed near a pacemaker.
If you have a pacemaker, tell Taking Care when you place your order by telephone or select the pacemaker option when ordering online. Taking Care will turn off the fall detection feature. You should attach the location-aware GPS pendant to the supplied split ring, which can be attached to a belt clip or keys, so it is not worn around the neck. The location-aware GPS pendant must be kept at a minimum distance of 15cm from your pacemaker at all times. If you have any questions or concerns, Taking Care is happy to help. Call 0800 085 8032, Monday to Friday 9am - 6pm, to speak to a Taking Care advisor.
When out-and-about, the GPS pendant connects to the strongest available 3G or 4G network.
When the GPS pendant is within range of the in-home unit, it will communicate through the unit's 2G or 4G multi-network signal. The in-home unit will inform the alarm user if there is an issue connecting to the mobile network when a self-test is run automatically.
The 3G network is being gradually phased out over the coming years, with the Government requiring that all 3G networks are switched off by 2033. While the mobile network operators are making changes at different times, you don’t need to worry as your GPS pendant and in-home unit are set to "roam" to find the strongest signal that is available for you at that time. There is therefore no immediate issue and we expect 3G networks will continue to operate successfully for many years to come.
The setup cost includes setting up your account with Taking Care and registering you as a customer. You will need to set up the personal alarm yourself. The setup cost does not include any in-person installation assistance.
If ordering online, you pay for the one-off setup cost by debit or credit card. The subscription is paid separately by Direct Debit. The Direct Debit form is shown once you have completed your order and a link to the form is also included in your order confirmation email. If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
The subscription is paid by Direct Debit and should be set up after you have placed your order online. The Direct Debit form is shown once you have completed your order. A link to the form is also included in your order confirmation email.
If ordering by telephone then the Direct Debit will be set up over the phone with you by Taking Care's sales advisors.
Your Direct Debit will be confirmed in writing by Taking Care no later than 10 working days before the first collection.
If you have any problems setting up the Direct Debit, please call the Taking Care Customer Services team on 0800 085 8032, 9am – 5pm Monday to Friday or email enquiries@taking.care.
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
The pendant has a sensor that uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and are able to press the emergency button then you should do so.
The location-aware GPS pendant is equipped with sophisticated fall detection technology and will automatically raise an alert for help when it detects a fall, and significant impact has occurred. The pendant is designed to be worn as a pendant openly around the neck for the fall detection algorithm to work as intended. Using, wearing, or attaching the pendant in any other manner may not provide accurate fall detection and could result in a fall not being detected.
As with other GPS personal alarm models, it will work anywhere in the UK, excluding the Channel Islands, where there is a 3G or 4G mobile network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. The multi-network SIM is pre-fitted like a mobile phone and provides the best possible coverage.
You should wear the location-aware GPS pendant at all times and use the backup pendant only when the location-aware GPS pendant is charging. In some cases, the mobile signal may not be strong enough indoors for you to speak with the Emergency Resolution Centre through location-aware GPS pendant. In this situation, you will still be able to speak with the Emergency Resolution Centre through the base unit. When you set up your Taking Care Anywhere, Taking Care will ask you to test the equipment from different locations in your home and garden so the range and signal is fully tested.
If a mobile signal cannot be found, the location-aware GPS pendant will switch to using the alarm unit to call the Emergency Resolution Centre.
The location-aware GPS pendant does not track your location all the time. It will send coordinates of its location when an alarm call is sent. A GPS satellite network must be available for the location-aware GPS pendant to determine its location. The location-aware GPS pendant will not work outside of the UK.
GPS technology can be affected by certain atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. Your location information may not be available if the GPS satellites are unavailable or the GPS signal is blocked. The location-aware GPS pendant will play a voice message to provide the status of the cellular coverage and inform you when it conducts a GPS location check.
The battery will last one to two months with standard use before it needs to be recharged. Voice messages and lights indicate when battery is low, approximately 20% capacity. The low battery is reported automatically to the Emergency Resolution Centre. It is recommended the pendant’s battery is charged after an emergency activation.
Yes, the backup pendant will work up to 300 metres / 984 feet from the alarm base unit (depending on the model). As part of the set up, you will be asked to test the range from different locations so you are confident of getting help around the home.
You can wear the backup pendant in the home and in the garden when charging your location-aware GPS pendant so that you can still call for help. Taking Care recommends you wear the pendant whenever possible because it works out and about and includes a fall detection.
It has a 5-year battery life with typical use. A low battery report is automatically sent to the Emergency Resolution Centre when the backup pendant battery reaches 20% capacity. When the battery needs replacing, Taking Care will send you a replacement backup pendant for free.
No. The Emergency Resolution Centre will talk with you through the microphone and speaker built into the base unit if you make an alarm call using the backup pendant.
Yes. The GPS pendant alarm is water resistant up to 1 metre / 3.3ft for 30 minutes (IP67 standard). The backup pendant is water resistant up to 1.5 metres / 4.9ft for 30 minutes (IP68 standard). You can wear either pendant in the bathroom and shower, where slips are common.
The backup pendant requires the alarm base unit to work. If you press the SOS button on the backup pendant, it will alert the Emergency Resolution Centre through the base unit. The Emergency Resolution Centre will talk with you through the microphone and speaker built into the base unit. The style and appearance of the alarm unit is subject to change.
Yes. There is free delivery that includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales. For areas of the UK that Taking Care is unable to deliver to within 24 hours, a 48-hour delivery is offered instead.
In the event of a personal alarm fault or if your pendant battery needs replacing, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.
In the event of a personal alarm fault or if your pendant battery needs replacing whilst you are a customer, Taking Care will fix the issue, free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.
No, your personal alarm cannot be triggered by another alarm pendant.
You do not own the personal alarm equipment, it is rented to you for the duration of your subscription. When you no longer need the service, Taking Care will arrange for the equipment to be returned via an Evri ParcelShop or a courier collection service.
If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.
Please complete either form so that Taking Care has the following details available in case an emergency alarm call is made:
Emergency contacts – so Taking Care knows whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. Taking Care will also ask if your contacts have keys to access your home in an emergency.
Medical details – so Taking Care can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Key safe – if you have a key safe, let Taking Care know the code and location so they can get help to you in an emergency.
If you prefer, you can provide this information by calling Taking Care's Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
The subscription can be set up by monthly or annual Direct Debit. The subscription includes 24-hour monitoring by the Emergency Resolution team, unlimited alarm calls and a free lifetime warranty. All data charges are included in the subscription.
The lifetime warranty covers your equipment if it develops a fault or stops working. Taking Care will either repair or replace the equipment for you for free. If the pendant alarm battery needs replacing, then they will change that for you too - at no extra charge.
If you return your personal alarm within 30 days of ordering, Taking Care will refund the full cost of your order, including both the set-up cost and subscription.
To make the process easy for you, Taking Care will arrange for the equipment to be returned via an Evri ParcelShop or a courier collection. Once Taking Care have received the returned personal alarm equipment, they will process your refund using your original payment method. There are no fees for the return or refund.
You can cancel your personal alarm subscription by calling Taking Care Customer Services on 0800 023 4301 or cancel online by clicking here. Lines are open Monday – Friday 9am – 5pm.
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits are donated to the charity - more than £14m in the last five years.
Fall alarms provide extra reassurance by combining a personal alarm with automatic fall detection. Compare options for use at home, in the garden and when you’re out and about.
* Free next working day delivery available in England and Wales for orders received before 1pm, Monday – Friday. For other areas, 48-hour delivery available.
** The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.
^ Taking Care Anywhere will work from any location in the UK, excluding the Channel Islands, where there is a 3G (white or black GPS pendant) or 4G (black GPS pendant only) cellular network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. A GPS satellite network must be available for the GPS pendant to determine its location. Fall detection in the Taking Care Anywhere alarm works with the GPS pendant in pendant mode only. The style and appearance of the alarm unit is subject to change.
^^ The wellbeing call service, also known as ActiveAlert, looks for alarm call patterns to trigger a wellbeing call. It is a free and supplementary addition for new personal alarm service customers after 1st August 2024, excluding Personal Alarm Watch. Taking Care do not guarantee that ActiveAlert will detect patterns accurately, or at all. It does not detect health conditions and is not a replacement for care or professional medical advice. Existing customers who subscribed before 1st August 2024 can opt-in to ActiveAlert by emailing activealertoptin@taking.care or calling 0800 085 8032 with their customer number. Taking Care reserve the right to change, amend or remove any part of this service at any time and without notice.
PA159R13OCT26
Service Rated Excellent
